Call Detail Record Reports
ShoreTel 6.1 Administration Guide
C ? 3
The following are the field definitions:
Field
Column
Length
Comment
Call ID
1
10
right justified
A unique ID that represents the call. The Call ID is meant to be
unique for the duration while it's active.
Date
12
10
Date of the call given in month, day, and year: mm/dd/yyyy
Time
23
8
Start of the call given in hours, minutes, and seconds: hh:mm:ss
Extension
32
7
left justified
Inbound or outbound extension ID. Last valid party on the call.
Valid parties include user extension and operator but not voice
mail or auto-attendant.
Duration
40
8
Call duration given in hours, minutes, and seconds. hh:mm:ss
Call Direction
49
1
Incoming/outgoing flag. 0=Inbound, 1=Outbound to represent the
call direction.
Dialed Number
51
16
left justified
Contains the number dialed but does not include any access code,
such as 9, to seize the trunk.
Valid only for outbound calls.
Caller ID
68
16
left justified
Blocked or unavailable information will be reported as blocked or
unavailable in text.
Valid only for incoming calls.
Tr u nk M e m be r
85
4
right justified
The Port ID of the trunk.
Tr u nk G r ou p
90
3
right justified
The Trunk group ID.
Account Code
94
20
The account code entered by the caller.
CR /LF
115
Carriage return.
