Chapter 5 IP Endpoints
Maintenance Guide
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The SoftPhone page contains an ActiveX control that implements the VoIP media
support. Because it requires an ActiveX control, the SoftPhone only works on PCs with
Internet Explorer and Microsoft Windows. The ActiveX object attempts to reach the
switch call manager configured in ShoreWare Director. If a the switch call manager is
successfully contacted, the SoftPhone buttons are enabled.
When the switch call manager is contacted, ShoreWare Director detects that a new IP
phone is being registered. Depending on licensing and IP phone port availability, a new
port is automatically created in the configuration database. The SoftPhone then appears
in the Individual IP Phones list in ShoreWare Director.
If the Office Anywhere option is enabled, PCM waits for several seconds for a
corresponding IP phone port to appear in the configuration database. If this times out,
a warning message is displayed in the SoftPhone status bar.
When the SoftPhone or Personal Call Manager is closed, the Office Anywhere
operation is reversed to return the user to his or her home port. Even if users are using
the Office Anywhere feature somewhere else before invoking the SoftPhone, they are
still returned to their home port.
ShoreTel Analog Phones
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ShorePhone-AP100
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ShorePhone-AP110
ShoreTel IP Phones
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ShorePhone-IP100
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ShorePhone-IP210
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ShorePhone-IP530
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ShorePhone-IP560
Maintenance
IP Phone Firmware Upgrades
The IP phone application software can be upgraded by replacing the application file on
the FTP server. If you need to upgrade your phone application, refer to the instructions
provided with the new phone software.
WARNING
Modifying the IP phone configuration files can cause unpredictable results.
If you have special needs, contact ShoreTel Customer Support for
instructions.
Diagnostics
The following recommendations will help you install your IP phones:
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Make sure you have reviewed your network bandwidth and Quality of Service
(QoS) strategies and configured your network for your IP phones.
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Make sure the phones are configured to use DHCP vendor option 155 for
configuring boot server information, and are configured to use anonymous FTP.
The phones will not boot properly if static configuration data is present in the
telephone. This can occur if the telephones were previously used in an
environment where DHCP and automatic provisioning was not used, or the
telephone is from a vendor other than ShoreTel. See ?Setting IP100 Phone
