Chapter 2 ShoreTel Architecture

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ShoreTel, Inc.

Figure 2-1 ShoreTel System

ShoreWare Servers

Each ShoreTel system has a main server called the Headquarters (HQ) server. Systems

may optionally include distributed servers.Each server provides a local instance of TMS

that supports applications such as voice mail and Personal Call Manager. Each instance

of TMS manages its local SoftSwitch and can be configured to manage ShoreGear voice

switches as well. The distributed servers continue to rely on the HQ server for

configuration changes, but otherwise can operate independently of the HQ server.

ShoreGear Voice Switches

ShoreTel ShoreGear voice switches provide physical connectivity for the PSTN and

analog phones, and logical connectivity for IP endpoints on a reliable, highly scalable

platform for the ShoreTel call control software. The ShoreGear voice switches receive

their configuration information via TMS.

IP Endpoints

The ShoreTel system manages calls and applications for three types of IP endpoints: IP

phones, SoftPhones, and ShoreTel converged conference bridges. IP endpoints are

identified by IP address and can exist anywhere on the network.